TERMS & CONDITIONS
These terms and conditions (“the Terms”) apply to the web site https://www.jesterchicken.co.uk/ and any other websites run by Jester Chicken (Great Britain) Limited (“Jester Chicken” and “We” and “Us”) (the “Sites”). Please read these Terms carefully. If you do not wish to be bound by these Terms then you should not access the Sites . Access of the Sites by you shall be deemed to be your acceptance of these Terms.
Any prize promotions contained on the Sites shall also be governed by the particular terms and conditions for that prize promotion.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
ACCESS TO THE SITES
Our Sites are made available free of charge.
You are responsible for making all arrangements necessary for you to have access to our Sites.
You are also responsible for ensuring that all persons who have access to our Sites through your internet connection are aware of these Terms and all other applicable Terms, and that they comply with them.
INFORMATION ON THE SITES
Jester Chicken strives to ensure that the information contained on its Sites is accurate and reliable. However, Jester Chicken and the World Wide Web (or Web Site Host) are not infallible, and errors may sometimes occur. You should take appropriate steps to verify all information on the Sites before acting upon it. Jester Chicken may from time to time revise the information, services and the resources contained in the Sites and reserves the right to make such changes without any obligation to notify past, current or prospective visitors/users. We do not guarantee that our Sites, or any content on them, will be free from errors or omissions.
Unless otherwise stated or the context requires otherwise the Sites relate to the business of Jester Chicken in the United Kingdom only.
INTELLECTUAL PROPERTY
This Site contains many of the valuable trademarks owned and used by Jester Chicken and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of Jester Chicken or its relevant subsidiaries and affiliates.
The graphic images, buttons and text contained in the Sites (and the Sites’ ‘look and feel’) are the exclusive property of Jester Chicken and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Jester Chicken. The content, arrangement and layout of the Sites, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of Jester Chicken.
Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Sites, or trademarks, service marks, or trade dress found within the Sites may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
By visiting the Sites you not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Sites.
If you copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
VIRUSES
We do not guarantee that our Sites will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Sites. You should use your own virus protection software.
You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the servers on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
LINKING TO OUR SITES
You may link to the home page of https://www.jesterchicken.co.uk/, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Sites in any website that is not owned by you.
Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page of https://www.jesterchicken.co.uk/
We reserve the right to withdraw linking permission without notice.
THIRD PARTY LINKS AND RESOURCES IN OUR SITES
The Sites may link to sites which are not maintained or related to Jester Chicken. Hypertext links are provided as a service to users and are not sponsored by or affiliated with the Sites or Jester Chicken. Jester Chicken has not reviewed any of all of the sites hyper-linked to or from the Sites and is not responsible for the content of any other sites. The links are to be accessed at your own risk and Jester Chicken makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the Sites . Further, Jester Chicken does not implicitly endorse third-party sites hyperlinked to the Sites . KFC will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Sites nor for compliance of the same with any laws or regulations.
The Sites may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Sites are either the property of, or used with permission by Jester Chicken. Jester Chicken may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Sites, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders’ rights.
LIMITATION OF OUR LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
As referred to above, our Sites are made available free of charge. As a consequence by entering the Sites , you acknowledge and agree that the use of the Sites is at your own risk and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our Sites; Use of or reliance on any content displayed on our Sites. If you are a business user, please note that in particular we will not be liable for: Loss of profits, sales, business or revenue; Business interruption; Loss of anticipated savings; Loss of business opportunity, goodwill or reputation; or Any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.
SEVERANCE OF TERMS
If any part of these Terms is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms. These Terms shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties’ intent. Any such invalid or unenforceable part or parts shall be severable from these Terms, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.
APPLICABLE LAW
These Terms are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. The Sites are intended for use only by persons who access them from within the UK & Ireland. Goods advertised, displayed or provided on this Sites are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction.
CHANGES TO THESE TERMS
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Online Ordering
TERMS AND CONDITIONS
These terms and conditions apply to all orders made through Jester Chicken’s delivery website, so it’s important that you read through them before you submit an order. By submitting an order on our website, you are telling us that you agree to everything set out here. We may need to change these terms and conditions from time to time – the terms posted on this page at the time that you submit your order will be the ones that apply to your order.
When you place a delivery order on our website, Jester Chicken will accept your order either on its own behalf or as an agent on behalf of its franchisees. If we accept an order on behalf of one of our franchisees, the legal contract relating to your order is between you and the franchisee that operates the store which fulfils your order.
You can only place an order on our website if you’re over the age of 18. If you place an order, you are confirming to us that you are at least 18 years old and legally capable of entering into a contract to buy our products.
REGISTRATION
Account: The easiest way for you to place an order for delivery is to create an account with us. You can also place an order as a guest – either way, we will ask you to give us the information that we need to process your order, including your name, delivery address and contact details. We will rely on this information, so please ensure that all details you give us are true, accurate and complete and please update your account if your details change. If you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes.
Security: When you create an account you will be asked to select a user name and password, which will be used to secure your account. The security of your account is your responsibility and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please don’t share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation.
Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our website may be limited until we have completed our verification process.
Data Protection: We will collect, store and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you agree to everything set out in our Privacy Policy.
PRODUCTS FOR DELIVERY
The Jester Chicken menu items offered for delivery by Jester Chicken are shown on the delivery menu pages of our website, as updated from time to time. There are some products we sell in store that aren’t available for delivery. Our delivery menu has been specially created to ensure that we can bring you the same great Jester Chicken experience you have in our restaurants, at home. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our website.
Prices: The prices of our products are shown on the delivery menu pages, as updated from time to time. Our delivery prices may be different to what you’re used to paying in-store. Prices may also vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT.We will do our best to get this to you as quickly as possible but it may take up to 28 days when we are exceptionally busy.
Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we don’t have a separate nut-free or vegetarian preparation or cooking areas, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order online. We can cater better for your allergies and preferences if you visit us in-store.
All our restaurants are halal.
Availability: As all of our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out of stock items from our website as soon as possible we may need to substitute part of your order for something of equal or greater value.
THE ORDERING PROCESS
Delivery areas: When you enter your postcode and address, we will let you know if we are able to offer delivery to your area or not. Please note final confirmation will only be made when you checkout. If we don’t deliver in your area or if one of our restaurants has had to close for any reason then we are very sorry but we won’t be able to accept your order. If we don’t currently deliver to your area, don’t worry, we’re working as fast as we can to get to you. If you’d like to know when delivery is available in your area email us with your postcode and we will let you know. We may need to withdraw delivery areas from time to time but we’ll try our best not to do this to avoid disappointment.
Order confirmation: We’ll show you the price of the products in your basket before you confirm your order. Once you have submitted your order, payment has been verified and our store has confirmed that they can accept your order, you will see a confirmation notification on your screen. Your order is not complete until you see this confirmation notification. You will also receive a confirmation email. Please make sure that the email address, delivery address and telephone number you have provided us with are correct, as we will need the correct details to get your order to you. We may sometimes have to cancel orders even if they have been confirmed – we will make sure that this only happens as a last resort and we will contact you as soon as we can to let you know that we won’t be able to fulfil your order.
Changes to your order: To make sure we get your delivery to you as soon as possible, we start preparing your food as soon as your order has been confirmed. So unfortunately it’s not possible to make any changes or to cancel your order once we have sent your order confirmation. Because you are buying food, the cooling off rights granted by the Consumer Rights Act 2016 do not apply.
Preferences & Problems: You are responsible for ensuring that any saved order details and any saved payment card information is up-to-date. Make sure you check your order confirmation email carefully in case it’s not what you are expecting.
PAYMENT
You will be held responsible for the payment of all orders that you place through our website. Please make sure that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of for your order. We accept a variety of credit and debit card payments, which are listed on the checkout screen. Once you have submitted your order using your chosen payment method, we will automatically deduct the order amount from your account. If your payment is declined, we will cancel your order and we’ll let you know that we’ve had to do this.
DELIVERY
Delivery times: We try our best to make sure that you get your order within 40 minutes of placing it. It’s important that you remain at the delivery address you’ve given us to receive your order. If you’re not in to receive your order the delivery driver may try to call you but we can’t leave it behind a plant pot (sorry!) and we are not able to refund for delivery orders as all of our food is freshly cooked and we can’t resell it.
Delays: Sometimes there may be reasons outside of our control that mean we can’t deliver your order within our targeted delivery time. Please check the progress of your order on the order status page. In the rare event that delivery is seriously delayed we may have to cancel your order. We will of course notify you of this and ensure that you are given a full refund.
Delivery drivers: We use third party delivery specialists to deliver orders from our restaurants to your door. Our delivery services partners have been hand-picked to provide the best possible service, so please let us know if you have received outstanding service or if you are unhappy with the service you have received by giving us your feedback here, and we will pass this on.
Delivery drivers will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels, so please make sure you come to meet them there.
Please be nice to your delivery driver – they are bringing you yummy Jester Chicken! We reserve the right to blacklist any delivery address if any delivery driver reports aggressive or abusive behaviour towards them.
Use of our products: We deliver our products to you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any Jester Chicken products delivered to you or use them for any other commercial purposes.
FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS
If Jester Chicken or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither Jester Chicken or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms.
If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you.
COMPLAINTS
If you are unhappy with the service you have received, please contact us and we will do our best to get to the bottom of what happened and why.
DISPUTES
If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us, but if you are not happy with the outcome after we have tried to resolve the issue with you, you can refer the matter for alternative dispute resolution.
If a claim is brought in connection with these terms and conditions, it will be dealt with in the courts of England and governed by the law of England and Wales.
REGISTRATION
Account: The only way for you to place a Mobile Order is to create a Jester Chicken App account with us. When you create an account, we will ask you to give us the information that we need to process your order, including your name and contact details. We will rely on this information, so please ensure that all details you give us are true, accurate and complete and please update your account if your details change. When you provide us with your email address, we will take this as confirmation that you are happy for e-mail to be used as our primary form of communication for contractual purposes.
Security: When you create an account, you will be asked to select a username and password, which will be used to secure your account. The security of your account is your responsibility, and you will be responsible if someone else uses your account, unless you can prove that your account was accessed fraudulently. So please do not share your username and password with anyone else! If you believe that the security of your account has been compromised, please let us know immediately so that we can investigate what has happened. We may need to suspend your account while we carry out our investigation.
Verification: We may need to verify the information you have provided to us when registering your account, using a verification email sent to your given email address. To enable us to complete our verification process we may need to access relevant information about you held by third parties (including social networks). By registering with us, you are agreeing to this verification process and to us accessing relevant information held by third parties. Your use of our App may be limited until we have completed our verification process.
Data Protection: We will collect, store and process your personal information in accordance with our Privacy Policy, which forms part of these terms and conditions. Please have a read of our Privacy Policy to make sure you are happy with its contents. By creating an account, you are telling us that you have read and understood everything set out in our Privacy Policy.
PRODUCTS FOR JESTER CHICKEN MOBILE ORDERING
The Jester Chicken menu items available to order via Mobile Ordering are shown on the menu pages on the App for the restaurant you select, as updated from time to time. Our products are made fresh to order, so although we make your food with a lot of love, at times the products you order may vary slightly from the images of the products shown on our App or website.
Prices: The prices of our products shown on the Mobile Ordering restaurant menu pages are updated from time to time. Prices may vary from store to store and depending on the type, quantity and/or size of the products ordered as well as any variations, amendments or upgrades you order. All our prices are inclusive of VAT and any other applicable taxes.
Allergy sufferers & vegetarians: We don’t use nuts in our products, but some ingredients are made in factories that handle nuts. As we don’t have a separate nut-free or vegetarian preparation or cooking areas, if you have a nut or any other allergy or are a vegetarian we recommend that you do not order via our App. We can cater better for your allergies and preferences if you visit us and complete your order in-store.
Availability: As all our products are made fresh to order, it is possible that we might run out of stock from time to time. Whilst we will make every effort to remove these out-of-stock items from the Mobile Ordering menu on our App as soon as possible we may need to substitute part of your order for something of equal or greater value if we have run out of certain stock by the time you arrive at your selected restaurant and prompt us to pack your order. We apologise if this happens and invite you to discuss this with our restaurant manager.
THE MOBILE ORDERING PROCESS
Mobile Ordering restaurants: When you enter a city, town or postcode, or allow the App to use your location, we will list restaurants near to you which offer Mobile Ordering. By clicking ‘Order From Here’ on a particular restaurant in the App, you are agreeing to collect your order from that specific restaurant (as identified in the confirmation email you receive once you have completed your order (the “Selected Restaurant“). If there are no restaurants close to you which currently offer Mobile Ordering, unfortunately we will not be able to accept your order via Mobile Ordering – we are working as fast as we can though to roll out Mobile Ordering across our restaurants. We may need to withdraw Mobile Ordering from certain restaurants from time to time but we’ll try our best not to do this to avoid disappointment.
Order process and payment: We’ll show you the price of the products in your basket before you confirm your order. You will then be prompted to choose your preferred payment method and will then be prompted to enter your payment information. By clicking “pay”, you agree that we may charge the total amount to your selected payment method once you have checked in to the restaurant and confirmed for your order to be packed via the App. Pre-authorisation for your order may be made on your payment card. Once you have submitted your order you will receive an email containing a summary of your order. Please retain this email for your records, as we do not currently display details of your past orders in our App.
Front counter order collection: You will then need to make your way to the Selected Restaurant to collect your order at any time during the Selected Restaurant’s opening hours for that day. You will need to have with you a device with the App installed to enable you to log into the App when you arrive at the Selected Restaurant. When you arrive at the Selected Restaurant, you will need to check in via the App. You will then be asked if you would like to Dine In or Take Away. Please be aware that some of our restaurants do not have Dine In facilities, and if you select Dine In for one of these restaurants, your order will be prepared for Take Away. You will then receive an in-App prompt to “Prepare My Order”. Your order will not be complete and sent to the kitchen until you confirm this ‘Prepare My Order’ prompt, to ensure your order is freshly prepared.
Drive Thru order collection: If you’ve selected collection via the Drive Thru lane as your preferred collection method then you will receive an order number when you check in via the App. You will need to repeat this number at the order point in the Drive Thru lane and we will then prepare your meal. You must comply with all UK driving laws when using the App. You should not use your mobile phone while driving. Switch off your engine and apply the handbrake before using the App, including at the order point. Once you have recited your order number at the order point please proceed to the collection window to collect your order. This method of collection is only available at select restaurants with a Drive Thru lane.
Please note the closing time of the Selected Restaurant when you place your order. If you do not check in and prompt the restaurant to prepare your order prior to the restaurant’s closing time on the day you make your order, it will be cancelled, and your payment method will not be charged. We will try and release the pre-authorisation for your order on your payment card as soon as possible, but it may still show as pending until your issuing bank voids the transaction.
Because our restaurants do not receive your order until you check in and prompt the restaurant to pack your order, our restaurants may on rare occasions not have the products you have ordered in stock by the time you arrive to collect your order. Therefore, we may have to cancel orders after they have been confirmed by you prompting the restaurant to prepare it – we will make sure that this only happens as a last resort and our restaurant managers will offer you alternatives for any out of stock items. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Delays: Sometimes, if the Selected Restaurant is busy, or for any reason outside of our control, there may be a delay in the preparation of your order. We ask that you be kind to our restaurant staff – they are doing everything they can to get your order ready for you!
Use of our products: We prepare our products for you so that you can enjoy them yourself or with your friends and family. You agree that you will not re-sell any Jester Chicken products prepared for you or use them for any other commercial purposes.
FAILURE TO COMPLY WITH THESE TERMS & CONDITIONS
If Jester Chicken or one of our franchisees fails to comply with these terms and conditions, we (or the relevant franchisee) will be responsible for any loss or damage you suffer as a direct result of our failure, up to the value of your order. Neither Jester Chicken or its franchisees will be responsible for any loss or damage that is not a direct or foreseeable result of its failure to comply with these terms.
If you fail to comply with these terms and conditions, you will be responsible for any costs that we or our franchisees incur as a direct result of your failure. If we or our franchisees delay in or fail to enforce our rights under these terms and conditions, that does not mean that we lose the right to do so or that you do not have to comply with your obligations under these terms and conditions. Any waiver of our rights will only be effective if it is made clear in writing to you.
COMPLAINTS
DISPUTES
If you believe that we have not complied with these terms and conditions, please contact us. We hope that we will be able to deal with any issues between us, but if you are not happy with the outcome after we have tried to resolve the issue with you, you can refer the matter for alternative dispute resolution.
If a claim is brought in connection with these terms and conditions, it will be dealt with in the courts of England and be governed by the law of England and Wales.
EMPLOYEE DISCOUNT
1.Employees of Jester Chicken may be eligible for an employee discount. Employees of Jester Chicken should refer to their reporting manager for more information relating to this discount.